1. Warranty Coverage

We offer a 1-Year Limited Warranty on all Samsung Galaxy cases purchased through our website. This warranty covers manufacturing defects, including material flaws or damage that occur under normal use conditions.

Our warranty does not cover:

  • Damage caused by accidents, misuse, or improper care (e.g., scratches, dents, tears, water damage).
  • Wear and tear due to daily use or exposure to elements (e.g., fading of color, warping, stretching).
  • Modifications or alterations made to the product.

2. How to Request a Warranty Claim

If you believe your product is defective and meets the criteria for a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@hivami.xyz within 30 days of discovering the issue.
  2. Provide Necessary Information: Include your order number, a description of the defect, and clear images of the product showing the issue.
  3. Return Instructions: If your claim is approved, we will provide instructions on how to return the item. In most cases, we will send you a replacement item at no additional charge.

3. Processing Warranty Claims

Once we receive your returned item, we will inspect it to determine whether it is eligible for a warranty replacement. You will be notified of the outcome within 7 business days. If the product is found to be defective, a replacement item will be sent to you at no cost. If the item is deemed to be damaged due to improper use, we will not be able to process a warranty claim.

4. Limitations of Liability

While we strive to provide durable, high-quality cases for your Samsung Galaxy devices, our liability under this warranty is strictly limited to the cost of the product purchased. We are not responsible for any incidental or consequential damages arising from the use or misuse of the product.

5. Warranty Validity

This warranty is only valid for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.

6. Exceptions and Local Laws

Some regions may have different laws regarding consumer protection and warranty claims. If any part of this policy is inconsistent with local laws in your jurisdiction, the applicable law will prevail, and we will comply with such regulations.

Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please don’t hesitate to contact us. Our friendly customer support team is here to help!